Pruitt Mechanical Services, (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our services, or interact with us in any manner. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
• Automatically Collected Information: IP address, browser type, device type, cookies, and usage data related to our website.
• Transaction Information: Details of purchases or services requested, including service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide.
• Communication Data: Any messages, emails, or customer service interactions submitted through forms, chat, SMS/MMS, or other channels.
• Survey and Feedback Data: Satisfaction scores, Net Promoter Score (NPS) ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.

2. Information We Collect from Other Sources

From time to time, we may collect information about you from other sources, including:

• Corporate Affiliates
• Marketing Vendors
• Survey Providers
• Data Enhancement Services
• Data Brokers
• Other Websites and Services
• Social Media Platforms
• Conferences and Industry Events

We use this information to supplement the data we collect directly or automatically to improve our services, analytics, advertising, and provide you with more relevant experiences. When you interact with us on social media (e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or sharing our content, we may collect your username and any comments or content relevant to our engagement with you. Customers can text HELP for support or more information and STOP to unsubscribe at any time, with no further messages being sent.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Administer post-project surveys, NPS requests, and feedback programs, including sending survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
• Request that you leave reviews on public platforms (such as online review or social media sites), at your discretion.
• Find and prevent fraud.
• Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
• Comply with applicable legal requirements and respond to lawful requests.

We do not sell or otherwise disclose personal or mobile information without prior authorization. We may share information provided by our website visitors and those who opt-in via messaging and mobile with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you:

• If we are required to do so by law or legal process.
• To law enforcement authorities or other government officials.
• When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.

4. Post-Project Surveys, Feedback, and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

5. Third-Party Vendors and Corporate Affiliates

We work with trusted partners who help us operate, provide, improve, understand, customize, support, and market our services. These partners include:

• Hosting providers who keep our website up and running.
• Payment processors who help us handle secure transactions.
• Analytics providers who help us understand how our services are being used.
• Marketing partners who assist with advertising, customer outreach, and engagement.
• Survey and review-request platforms that help us administer post-project feedback programs.
• Messaging platforms and phone carriers that assist with SMS delivery.
• Service providers who help fulfill customer requests and inquiries.

Our partners are contractually obligated to protect your data and use it only for the purposes specified by Pruitt Mechanical Services.

6. Log Files

Pruitt Mechanical Services follows standard procedures for using log files. These log files track visitors when they visit our website, as part of hosting services’ analytics and third-party analytics providers, such as Google Analytics. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information. The purpose of this information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.

7. Cookies and Web Beacons

Like many other websites, Pruitt Mechanical Services uses cookies. Cookies are used to store information including visitor preferences and the pages accessed or visited. This information helps optimize user experience by customizing web page content based on browser type and other information. Users can choose to disable cookies through their individual browser settings. More information about cookie management can be found in the respective web browsers’ websites.

8. Our Advertising & Website Analytics Partners

Some advertisers on our site may use cookies and web beacons. Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or web beacons in their respective advertisements. These technologies measure the effectiveness of advertising campaigns and/or personalize advertising content seen on websites.

Pruitt Mechanical Services has no access to or control over cookies used by third-party advertisers. We recommend consulting the respective privacy policies of third-party ad servers for more details. Below are some advertising and analytics partners we may work with:

• Google Ads & YouTube Ads: Google Ads Privacy Policy
• Google Analytics: Google Analytics Privacy Policy
• Meta (Facebook & Instagram): Meta Privacy Policy
• Microsoft Advertising: Microsoft Advertising Privacy Policy

9. Cookies, Interest-Based Advertising, and Your Choices

Managing Cookies: You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the website may not function properly. If the website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

Global Privacy Control (GPC): Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of sharing for targeted advertising under applicable state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the website).

Do Not Track: Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

No Sale of Personal Information: We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above or by visiting the opt-out tools provided by our advertising partners.

10. Messaging Terms and Conditions

Pruitt Mechanical Services will be collecting opt-in consent both verbally and through online interactions.

Customers may opt in to receive messages:

• Verbally: Either in person at our physical location or over the phone when speaking with a representative.
• Online: By submitting an online form or checking an opt-in box on our website during registration.

When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be informed at the time of opt-in that:

• Message and data rates may apply.
• Message frequency may vary.
• They can text HELP for support or more information and STOP to unsubscribe at any time, with no further messages being sent.
• Your information and phone numbers will not be shared with third parties for marketing or promotional purposes.

By submitting our contact form or checking an opt-in box on our website, customers consent to receive text messages from Pruitt Mechanical Services at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.

Carrier Disclosures: Carriers are not liable for any delayed or undelivered messages. Availability of our messaging programs and performance of message delivery may be affected by your carrier’s coverage and network conditions.

11. Protection of Opt-In Messaging and Mobile Information

We value your privacy and are committed to protecting your information. Consistent with the information provided in the “How We Use Your Information” section of this Privacy Policy, we do not share, sell, rent, or otherwise disclose your opt-in messaging or mobile information to third parties for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.

Your consent to receive communications from us is strictly limited to Pruitt Mechanical Services, and we will only use this information as described in the “How We Use Your Information” section. Additionally, you can withdraw your consent to receive communications at any time by following the opt-out instructions provided in our messages.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the website and our programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be fully secure. Please do not send sensitive personal or financial information through these channels. If you believe your interaction with us is no longer secure, please contact us immediately.

13. Links to Other Websites

The website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit before providing your personal information.

14. Children’s Privacy

The website and our programs are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website or any of our programs, please contact us so we can take appropriate steps to delete it.

15. Data Retention

We retain personal information collected through the website and our programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

16. Privacy Rights and Choices (U.S. Residents)

Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

• Confirm whether we collect or process personal information about you and request access to it.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to certain legal exceptions.
• Request a copy of personal information in a portable format.
• Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.
• Appeal a decision regarding your privacy rights request, where required by applicable law.

The availability and scope of these rights may vary by jurisdiction. To submit a privacy request, contact us using the information below. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

17. How Can You Access Your Information?

You have the right to access, update, or delete your personal information. If you would like to review the data we have collected, you may do so by:

• Requesting a copy of your data by contacting us at Pruitt Mechanical Services.
• Updating your information through your account settings (if applicable).
• Requesting deletion of your personal information, subject to any legal retention obligations.

We will respond to requests within the time frame required by applicable laws. Please note that identity verification may be required to process these requests.

18. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the updated policy.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This statement was created on 16 June 2021. Last updated on 6 February 2026.