Pruitt Updated Terms & Conditions
By scheduling service, approving work, signing an estimate, making a payment, or allowing work to begin, you acknowledge and agree to these Terms & Conditions.
1. Customer Presence Requirement
Someone 18 years of age or older must be present at the property for all service requests unless otherwise authorized in advance by Pruitt Mechanical Services.
2. Scheduling a Service Call
Service calls can be scheduled by calling our office at 618-208-7722 or online @ Pruittmechanicalservices.com
Service calls are scheduled on a first-come, first-served basis. However, emergency breakdown calls may take priority, especially in extreme temperatures (hot or cold). Because of this, we may need to move scheduled appointments. If an appointment must be changed, you will receive notice as soon as reasonably possible.
Arrival Time Window:
Due to jobsite conditions, diagnostics, and the nature of HVAC, plumbing, and electrical service, we cannot always guarantee an exact arrival time. Customers should expect a 3-hour arrival window unless otherwise stated.
You will receive a notification via text message when your technician is en route. If you cannot receive texts, please request a phone call instead.
3. Estimates
Pruitt Mechanical Services provides free estimates for:
New HVAC system replacements (heating and cooling)
Plumbing projects (repairs, replacements, remodel work, upgrades)
Electrical projects (repairs, replacements, remodel work, upgrades)
Estimates are valid for 30 days unless otherwise stated in writing.
Important: Free estimates apply to quoted replacement and project work only.
Service calls, diagnostics, troubleshooting, inspections, and investigative work may require a service call fee unless otherwise authorized by Pruitt Mechanical Services.
4. Service Call Fees
Service call fees are $110 during regular business hours.
For business or residential locations with multiple systems needing service, one service call fee may be assessed per system.
5. Regular Business Hours
Normal business hours are 7:30 AM – 4:30 PM, Monday through Friday.
6. After Hours / Weekends / Holidays (Emergency Service)
We are available for emergency calls after hours, weekends, and holidays.
Emergency Call-Out / Dispatch Fee: $243
Emergency Payment Requirement (Before Dispatch)
All emergency dispatch fees must be paid in full before trucks are dispatched to any job site.
No emergency service will be dispatched until payment has been received and confirmed.
Additional labor charges may apply for overtime and emergency response work.
7. No Call / No Show
The responsible party must be present at the scheduled appointment time unless otherwise authorized.
If you cannot keep your appointment, please call at least one (1) hour prior to your scheduled arrival window.
If the technician arrives and no one is present:
Technician will call you & wait 15 minutes
If no one arrives, the technician will leave
A $110 service call fee will be charged
8. Payments
Payment Due
All service call payments are due upon completion of service
All scheduled job payments are due upon completion of repairs or project completion, unless otherwise authorized in writing.
Authorized billed invoices are due within 5 days of the service date
Accepted Payment Types
We accept:
Cash
Check
All major credit cards
Online and phone payments
You may also pay directly through the invoice email confirmation sent at job completion.
9. Late Payments / Collections
A 5% late fee will be applied to invoices 10 days past due.
An additional 5% late fee will be added every 10 days after that until the invoice is paid.
Invoices unpaid within 90 days may be sent to collections and/or legal action may be taken. The customer is responsible for any costs incurred during this process, including collection fees, legal fees, and court costs where applicable.
Pruitt Mechanical Services reserves the right to refuse service to accounts delinquent past 30 days.
10. Returned Checks
A $50 returned check fee will be assessed for any returned check.
If a check is returned, payment must be made by cash or credit card only for:
The full invoice amount
Plus the $50 fee
Unless otherwise authorized by Pruitt Mechanical Services.
11. Authorization to Perform Work
By approving any work, you authorize Pruitt Mechanical Services to:
Perform the requested services
Perform diagnostics and troubleshooting necessary to identify the issue.
Provide repair or replacement options and pricing.
No additional work will be performed without approval unless the work is required to address an immediate safety hazard or prevent property damage (example: active gas leak, unsafe electrical condition, severe water leak).
12. Additional Repairs / Hidden Conditions
Some conditions cannot be identified until work begins, including but not limited to:
Hidden water damage
Rot, corrosion, or deteriorated piping
Failed wiring, overloaded circuits, or unsafe panels
Existing code violations or improper prior work
Rusted fasteners, seized components, or inaccessible equipment
If additional work is required to complete the repair properly, safely, and to code, we will notify the customer and provide pricing before proceeding.
13. General Contracting & Project Work (Change Orders)
For remodels, installations, replacements, and construction-related work:
Any changes requested by the Customer after work begins—such as scope changes, upgrades, layout changes, material substitutions, or added work—may require a written Change Order and may affect the final price and project timeline.
Change orders must be approved prior to execution.
14. Permits, Code Compliance & Inspections
Where required by law or municipality, permits will be pulled by Pruitt Mechanical Services or as otherwise stated in writing.
Work will be completed in accordance with applicable codes including (as applicable):
Local building codes
Mechanical codes
Plumbing codes
Electrical codes
Gas codes and safety standards
If an inspection is required, the customer agrees to provide reasonable access and availability for inspection scheduling.
15. Customer Responsibilities (Access & Jobsite Conditions)
Customer is responsible for ensuring:
Clear access to work areas, equipment, attics, crawlspaces, basements, and electrical panels
A safe and habitable environment for technicians
Pets are secured and controlled during service
Utilities are available as required (power, water, gas access)
Work may be delayed or rescheduled if conditions are unsafe or inaccessible. Additional charges may apply for return trips, excessive debris, obstructions, or unsafe conditions.
16. Material Availability / Scheduling Delays
Scheduling is subject to technician availability, weather, parts availability, and job complexity.
Pruitt Mechanical Services is not responsible for delays caused by:
Manufacturer backorders
Supply chain shortages
Permit/inspection delays
Customer scheduling conflicts
Jobsite conditions beyond our control
17. Equipment Ownership & Customer-Supplied Parts
Pruitt Mechanical Services does not warranty customer-supplied equipment, parts, or materials unless otherwise authorized in writing.
If customer-supplied parts cause failure, damage, improper operation, or increased labor time, additional charges may apply.
18. Damages & Repairs
Our technicians are trained and certified.
If damage is caused directly by our technician, Pruitt Mechanical Services will arrange repairs using a licensed contractor or qualified professional of our choosing.
Pruitt Mechanical Services is not responsible for:
Pre-existing damage
Hidden or concealed conditions
Fragile/aged materials that fail during normal service work (such as brittle piping, deteriorated wire insulation, rusted fittings, etc.)
19. Technician Safety / OSHA
Our technicians comply with OSHA regulations and safety practices at all times.
If at any time a jobsite is deemed unsafe, Pruitt Mechanical Services reserves the right to stop work until conditions are corrected. Additional charges may apply for delays, return trips, or required safety accommodations.
20. License & Insurance
Pruitt Mechanical Services is fully insured and licensed to perform the work we propose in residential and commercial locations, as applicable.
All employees of Pruitt Mechanical Services are drug tested and undergo criminal background checks.
21. Warranties
Workmanship Warranty
All work performed by Pruitt Mechanical Services includes a 1-year standard installation/workmanship warranty unless specifically stated and documented otherwise.
HVAC Manufacturer Warranties
HVAC equipment may include:
Standard manufacturer warranties (varies by brand and model)
All warranties must be properly registered where required to maintain full eligibility.
Pruitt Mechanical Services registers equipment as part of the installation process unless otherwise stated.
Outside Contractor Work Voids Warranty
Work performed, modified, or repaired by any outside contractor not authorized by Pruitt Mechanical Services will void any in-house labor/installation warranty provided by Pruitt Mechanical Services.
Timely Reporting
Customers must report concerns and issues in a timely manner so we can address them properly.
22. Limitation of Liability
Pruitt Mechanical Services is not responsible for:
Indirect, incidental, or consequential damages (including loss of use, lost business revenue, or property contents)
Damage caused by pre-existing conditions or prior improper installations
Issues resulting from customer neglect, lack of maintenance, or unauthorized modifications
23. Right to Refuse Service
Pruitt Mechanical Services reserves the right to refuse or discontinue service due to:
Unsafe conditions
Harassment or abusive behavior toward staff
Non-payment or repeated delinquency
Fraudulent claims or misrepresentation
Lack of access to equipment or property
24. Agreement
By scheduling service, approving work, signing an estimate, or allowing work to begin, the customer agrees to these Terms & Conditions.
Pruitt Mechanical Services invoices and accepts payment as a licensed professional contractor under Pruitt Mechanical Services LLC. For security and fraud prevention, we do not provide our EIN, W-9, or tax identification documents to customers, property owners, or third parties unless legally required. Customers may use our invoice/receipt as documentation for their records. If a tax form is legally required, requests must be submitted in writing by the customer’s CPA or authorized tax professional, and will be reviewed for compliance prior to release.